Privacy Policy

June 2024 | Version 1.0

Website Disclaimer

This website’s info is for your reference only. It’s not meant to be legal or medical advice, so use it at your own discretion. The Captive Animal Enrichment Project can’t be held responsible for any issues arising from using this information.

Copyright

The content of this website is subject to copyright protection. Reproduction of the content, or any part of it, other than for educational purposes or personal use, is prohibited without prior consent from Captive Animal Enrichment Project. We would appreciate a link to our site should you choose to share our content, as this helps us grow!

We respect your privacy. Check out our full privacy policy below for the nitty-gritty.

Introduction

Welcome to our privacy policy. Captive Animal Enrichment Project is a non-profit company in the animal welfare sector that provides personal consultations, plants and other relevant natural materials, strategy and implementation thereof, accepts donations, sells natural remedies and merchandise. We are the Captive Animal Enrichment Project (Registration number: 2024/106420/08) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

This policy applies to all visitors to our website.

Clients

This policy applies to you if you are:

• a visitor to our website;
• a member or partner who donates a fee; or
• a client who has ordered or requested the goods or services that we provide.

This policy applies to you under certain circumstances.

 Personal Information

Personal information includes:

• Automatic Collection: We collect certain information automatically when you visit our website. (Details below)
• Registration: During the registration process, we collect specific information. (Details below)
• Submissions: When you submit information through our website, we may collect additional details. (Details below)
• Optional Information: You may choose to voluntarily provide us with additional information. (Details below)

But excludes:

• Anonymous Information: Information that has been irreversibly anonymised and cannot be used to identify a specific individual is not considered personal information.
• De-identified Information: Information that has been permanently de-identified and cannot be reasonably linked back to a specific individual is not considered personal information.
• Non-Personal Statistical Information: Aggregated and anonymised data used for website analytics is not considered personal information.
• Publicly Disclosed Information: Information you voluntarily disclose in a public forum, such as a blog, chat room, or discussion board, is not considered personal information.

Personal information includes information we collect (i) automatically when you visit our website, (ii) on registration, (iii) on submission, and (iv) from you voluntarily. It excludes (i) anonymous, (ii) de-identified, (iii) non-personal statistical, and (iv) public information.

Common examples

Common examples of the types of personal information which we may collect and process include:

• Identifying Information: This may include your name, date of birth, or any government-issued identification number.
• Contact Information: We may collect your phone number, email address, or other contact details.
• Address Information: This includes your physical or postal address.
• Demographic Information: We may collect demographic data such as your gender or marital status. 

Sensitive personal information

Sensitive Personal Information (depending on services): In certain instances, and depending on the specific goods or services you require, we may collect the following sensitive personal information:

• Sensitive Demographic Information: This may include details such as your race or ethnicity.
• Medical Information: We may collect medical information relevant to the services you require, such as information about an animal’s physical or mental health.
• Payment Information: Captive Animal Enrichment Project does not store your payment information. All payment information is securely transmitted via encryption to our third-party payment provider solely for processing your payment.

Acceptance

Acceptance required

• Acceptance of Terms: Your placement of an order for our goods or request for our services constitutes your full acceptance of all the terms and conditions outlined within this policy.
• Disagreement with Policy: Should you disagree with any provision of this policy, you are unfortunately ineligible to order our goods or request our services.

Legal capacity

• Age Restriction: Access to our website, and the ability to order goods or request services, is strictly limited to individuals who are eighteen (18) years of age or older.
• Legal Capacity: Additionally, you must possess the legal capacity to enter into binding contracts in order to utilise our website or request our services.

Agreement by acceptance

Your acceptance of this policy signifies that you have read, comprehended, and agree to be bound by all the terms and conditions stipulated within this document.

Your obligations

You are solely authorised to submit your own personal information.

In the case of submitting information pertaining to another data subject, you must demonstrably possess their explicit permission to do so.

Collection

Information Collected Upon Registration

Upon registering with our website, your anonymity ceases.

The registration process requires you to provide certain personal information, including:

• Full Name (including first and last name)
• Email Address
• Telephone Number
• Company Details (Name, Registration Number, VAT Number [if applicable])
• Address Information (Postal or Street Address)
• Login Credentials (Username and Password)

Purpose of Data Collection

We utilise this collected personal information for the following purposes:

• Account Fulfilment: To establish and manage your account.
• Service Provision: To deliver additional services and relevant information deemed appropriate based on your needs.
• Policy Compliance: To adhere to any other purposes outlined within this policy.

On order or request

• During the process of ordering goods or requesting services from us, you may be prompted to provide additional information on a voluntary basis. This information is categorised as “goods or services information.”

We collect certain information when you order goods or request services from us. This information may include, but is not limited to, “goods or services information.”

From browser

We collect certain information from your web browser, including your Internet usage information when you visit our website.

Server Log Information: We automatically receive and record certain information on our server logs from your web browser. This information includes:

• Internet Protocol Address (IP Address): A unique identifier for your device on the internet network.
• Browsing Habits and Click Patterns: Data related to how you navigate our website, including the pages you visit and the links you click.
• Device and Software Details: Information about your device and software, such as the version of software installed, system type, screen resolution, colour capabilities, and installed plug-ins.
• User Preferences: Data related to your user preferences, including language settings, cookie preferences, and JavaScript enablement.
• Search Activity: The keywords used within our website’s search function.
• Website Visit Details: Information about your visit to our website, including the date, time, pages accessed, paths taken within the website, and time spent on each page.

Important Note: It is possible that external websites you visited before our website may include some personal information within your URL. We have no control over the practices of these external websites. Subsequently, if another website collects URL information, it may potentially log some of your personal information.

Cookies

We may place small data files called “cookies” on your device when you visit our website. These cookies do not contain personal information. They contain a unique identifier used to associate your personal information with a specific device, but not the personal information itself.

Cookies provide several advantages for your user experience, including:

• Age-Restricted Content Access: Granting access to content with age restrictions.
• Personalised Functionality: Tailoring website functionality to your preferences by remembering your settings.
• Website Performance Improvement: Enhancing website performance through collected data.
• Third-Party Services: Enabling third-party providers to deliver services to our website.
• Targeted Advertising (Compliance-Based): Delivering targeted advertising where appropriate and in accordance with applicable laws.

While your web browser typically accepts cookies automatically, you can often modify these settings to:

• Disable Cookie Acceptance: Prevent your browser from accepting cookies automatically.
• Delete Existing Cookies: Manually remove cookies stored on your device.

Important Note: Disabling or deleting cookies may restrict your access to certain website features that rely on cookies.

The use of cookies is common across many websites. To learn more about cookies, please visit www.allaboutcookies.org.

Third-Party Cookies and Widgets

Certain business partners may utilise their own cookies or widgets on our website. It is important to note that we have no control or access over these third-party cookies or widgets. Any information gathered through such cookies or widgets is governed by the privacy policy of the respective company that created them, not by our own privacy policy.

Web beacons and Anonymous Data Collection

Our website may incorporate electronic image requests known as “single-pixel gifs” or “web beacon requests.” These web beacons allow us to:

• Track Page Views: Tally the number of times a particular page is loaded.
• Access Cookies: Interact with cookies already placed on your device (refer to our Cookie Policy for more information).

It’s important to note that any electronic image displayed on a webpage, including an advertisement banner, can function as a web beacon.

Privacy Assurance: Our web beacons do not actively collect, gather, monitor, or share any of your personal information.

Purpose: We solely utilise web beacons to compile anonymous data that helps us understand website usage patterns.

Optional details and information sharing

Our website offers various features and functionalities that allow you to voluntarily provide us with additional information (optional information). This optional information may include, but is not limited to:

• Content or products uploaded or downloaded through our website.
• Participation in contests, promotions, or surveys.
• Subscriptions or registrations for additional goods or services.
• Utilisation of other optional features and functionalities offered on our website.

Please note: We do not collect this optional information unless you choose to provide it.

Purposes for Personal Information Use and Processing

We collect and process your personal information for various purposes, which may include:

• Fulfilling Goods or Service Requests: This includes collecting orders, processing requests, and providing the goods or services you require.
• Marketing Activities: We may use your information for lawful and relevant marketing activities.
• Business Operations: Your information may be used for internal audits, accounting, business planning, and other relevant business purposes. This may include joint ventures or other proposed and actual transactions.
• Legal Compliance: We may use your information to handle claims, comply with regulations, or pursue good governance practices.

Processing Activities:

The processing of your personal information may include:

• Collection: Gathering your information from various sources.
• Disclosure: Sharing your information with third parties when necessary to fulfil the purposes outlined above.
• Combination: Combining your information with other data we possess to improve service delivery and personalise your experience.

Usage Information:

We may utilise your browsing activity data (usage information) for the purposes listed above, and additionally to:

• Remember Your Information: Store your details to avoid needing to re-enter them during your visit or subsequent visits.
• Website Analytics: Monitor website usage metrics such as total visitors and pages accessed.
• Track Activity: Track your entries, submissions, and participation status in promotions or other website activities.

Note: We will only use your personal information for the purposes you agreed to when providing it.

Consent for Personal Information Collection

We obtain your consent to collect your personal information through two primary methods:

• Compliance with Applicable Laws: We adhere to all relevant laws and regulations governing personal information collection.
• Your Voluntary Provision: When you actively provide us with registration information or optional information, you implicitly grant your consent for collection.

Updating or Removing Your Personal Information

We empower you to manage your personal information by Contacting Us: You may reach out to us via phone or email to request updates or removal of your personal information.

Use of Personal Information

Our obligations

We may use your personal information to fulfil our obligations to you.

Communication from Uses

We may use your contact information to send you two types of messages:

• Administrative Messages: These messages may include important information about the website, such as service updates or security notices.
• Promotional Messages: In some instances, we may also send you email updates with promotional content. You have the option to opt-out of receiving these promotional messages.

Targeted content

While logged in to the website, you may encounter targeted advertisements and other relevant information based on your personal information. This process is entirely automated, with computers analysing your information and matching it to relevant ads or content.

Important Privacy Assurances

• Non-Disclosure of Personal Information: We never share your personal information with any advertiser without your explicit consent.
• Aggregated Data for Advertisers: Advertisers only receive reports on the total number of impressions (ad views) and clicks for each advertisement. They do not receive any personal information about individual users.
• Referring URL: If you click on an ad, a referring URL may be sent to the advertiser’s website. This URL identifies that a customer is visiting from our website, but it does not include any personal information.
• Advertiser Data Collection: It’s important to note that once you click through to an advertiser’s website, they may collect your personal information directly. We recommend reviewing their privacy policy for more details on their data collection practices.

Disclosure

Sharing

We may share your personal information with various third parties under certain circumstances. These disclosures are necessary to fulfil our obligations to you, provide services, and operate our business effectively. We will always strive to protect your information and only share it with reputable entities.

Captive Animal Enrichment Project and their affiliates: In some cases, we may share your information with our affiliated companies within the Captive Animal Enrichment Project. This information sharing allows for:

• Joint Services and Content: Providing you with joint content and services, such as registration or customer support.
• Transaction Processing: Facilitating transactions and providing customer support.
• Risk Management: Helping us detect and prevent potentially illegal acts and violations of our policies.
• Business Insights: Guiding decisions about our products, services, and communications. It’s important to note that these affiliates will only use your information for marketing communications if you have explicitly requested their goods or services.

We may also share your information with external affiliates. In such cases, we will require these affiliates to adhere to the principles outlined in this privacy policy.

We utilise various service providers who assist us with specific functions related to our business operations. These providers may include companies specialising in fraud prevention, bill collection, marketing, or technology services. Our contracts with these service providers strictly limit their use of your information. They are only authorised to utilise your information in connection with the specific services they perform for us and not for their own benefit.

We may be required to disclose your information to credit bureaus, banking partners, or other third parties under specific circumstances. These disclosures may be mandated by law, credit card association rules, or to fulfil other legal obligations.

On occasion, we may share your information with other relevant third-party service providers to assist us in delivering our services.

Please note: We will never share your personal information with any third party for marketing purposes unless you have explicitly requested goods or services from that particular entity.

Regulators

We may disclose your personal information as required by law or governmental audit.

Legally Mandated Disclosures

We reserve the right to disclose your personal information when compelled to do so under specific legal circumstances. These circumstances may include:

• Compliance with a subpoena or court order;
• Adherence to applicable laws and regulations;
• Protection of the safety of any individual or the general public; and
• Prevention of violations of our customer relationship terms

Personal Information Not For Sale

We are committed to protecting your privacy. We do not, and will not, sell your personal information to any third party. We will only disclose your personal information in accordance with the terms outlined within this privacy policy.

Marketing purposes

We may disclose anonymised and aggregated data (information about the customer population in general terms) to advertisers or business partners. This data does not include any personally identifiable information and cannot be used to identify any specific individual.

Internal Employees

We may disclose your personal information to our internal staff when necessary to fulfil their job duties. This disclosure may involve personnel from departments such as responsible management, human resources, accounting, audit, compliance, information technology, or other relevant departments. Our internal policies and procedures mandate that these employees only access and process your personal information to the minimum extent required to perform their assigned tasks.

Change of ownership

In the event of a change in ownership, such as a merger, acquisition, or sale of assets, we may transfer your personal information to the successor, purchaser, or separate entity. This transfer would include our rights to process your personal information. We will make a clear announcement of this transfer on our website.

If you are concerned about the transfer of your personal information to a new owner, you have the right to request deletion of your information. We will comply with your request within a reasonable timeframe, subject to any legal or regulatory obligations to retain your data.

Security Measures

We take the security of your personal information very seriously and are committed to protecting it in accordance with applicable data protection laws. We employ a comprehensive security strategy to safeguard your information, incorporating the following measures:

• Secure Server Environment: Our website is hosted on a secure server that utilises firewalls and other advanced security technologies to prevent unauthorised access or interference from external threats.
• Access Controls: We implement strict access controls, granting authorisation to access personal information only to those employees who require it to fulfil their designated job responsibilities.
• Disaster Recovery Procedures: We have established disaster recovery procedures to ensure data protection and business continuity in the event of unforeseen circumstances.

Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Retention

We will retain your personal information only for as long as it is strictly necessary to fulfil the purposes explicitly outlined in this policy. This excludes situations where:

• Retention of the data is mandated or permitted by law.
• You have explicitly consented to the continued retention of your data.

Throughout the retention period, we will uphold our obligations regarding non-disclosure. We will not share or sell your personal information under any circumstances.

We reserve the right to retain your personal information in either physical or electronic formats, whichever we deem most appropriate.

We are committed to the principle of data minimisation and will only retain your personal information for as long as absolutely necessary.

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.